Mexico Terms & Conditions
CONDICIONES GENERALES
Dear guest
we ask you to read our General Terms and Conditions accurately before closing the travel contract as they are automatically component part of the with us drawn up contract. Based on the recommendation of the DRV (Deutscher Reisebüro Verband-German Travel Agency Association)our General Terms and Conditions complete article 651 and the following of the German Civil Code (BGB) and regulate the legal relation.
1. Closing the Travel Contract
With a declaration by email, telephone, fax or personally the customer submits Buenos Días México (in the following so-called RV) an binding offer for the conclusion of the contract. The contract concludes as soon as RV accepts the offer by confirmation of reservation.
Diverges the content of the confirmation of reservation from the content of the declaration, the confirmation of reservation means a new offer on the part of RV binding on a period of 10 days. In that case the contract concludes as soon as the contractual partner accepts the confirmation of reservation within the time limit of 10 days.
2. Payment
With receiving the confirmation of reservation a deposit of 20% is due as far as there is no other agreed. The rest of payment is due 30 days before the journey begins without any other demand notes as far as there is no other date agreed.
3. Service and Price Changes
3.1 Changes of single services included in the agreed contract, necessary after the contract is closed and with principle of equity and good faith not caused by RV are allowed as far as the changes or differences are not substantial and the overall arrangement of the booked journey is not affected. Eventual guarantee claims remain if the changed services content scarcities. In case of a substantial change of a substantial service the customer has the right to step out of contract without costs or has the right to take part in a journey which is at least comparable if RV is able to offer such a journey without extra charge.
3.2 RV reserves the right to proportionally change the in the contract agreed price if the costs of transport increase or particular services like airport charges or exchange rates change.
An increase is only permitted when the contract is concluded between and the agreed travel date is more than 4 months, and the circumstances leading to increase before the contract for the RV were not foreseen. In the event of a subsequent change in the tour price will be promptly informed of the travelers. Increases from 20 Day before departure are not valid. With price increases of more than 5% the traveler is entitled, at no cost from the travel contract or participate in a trip to at least equivalent, if the RV is in a position to him without such a multi-price.
4. Cancellation by the customer
Passengers can travel at any time before the start of the travel contract. This is the access of the resignation statement in RV. If the traveler from the travel contract or he does not travel, so the RV can be a substitute for the travel arrangements made and for its expenditures. In calculating the replacement costs are usually spared and usually other possible uses of the travel services to consider. The RV can make this claim, subject to the following breakdown of the proximity of the timing of the resignation to the contractually agreed date of travel here. The traveler is free in all cases to prove that a loss has not arisen, or is considerably lower.
until 60 days before travel 10% of tour price
59 - 30 days 25% of tour price
29 - 15 days 40% of tour price
14 - 07 days 60% of tour price
06 - 01 days 75% of tour price
day of departure 85% of tour price
In some cases, even higher than the above cancellation fees rates up to 100% of the travel market in approach, if used by RV concretely demonstrated. The passenger assumes the RV costs already allocated to it can not be refunded.
5. Transfer and replacement
In the event of a transfer (change in travel dates, place, travel, destination, accommodation or transport), the same provisions as the withdrawal by the customer. A transfer is a new travel contract to consider. With minor changes calculated RV travelers only a transfer fee of € 25.
Until the start of the journey, the traveler may require that he take a third party the rights and obligations arising from the travel contract. The RV may be the occurrence of the third object if this special travel needs or does not meet its participation in statutory provisions or administrative orders to the contrary. If a third party in the contract, so he and liable to the passenger travel as joint debtors for the travel and by the occurrence of the third party incurred. In the case of air services is the acceptance of a third party under the provisions of the respective airline.
6. Cancellation by the organizers
6.1 If an advertised minimum number of participants up to 4 weeks before the scheduled departure date is not reached, the RV is entitled to cancel the trip. At the price paid will be promptly refunded. Passengers can participate in a trip to at least equivalent, if the RV are in a position to make such a no extra price.
6.2 The RV also has a right to rescind the contract if the traveler is carrying out the trip despite a warning by the RV stört sustained or if it is to such an extent contrary to behave that the immediate suspension of the contract without a deadline is justified. Announces the RV, so he retains the right to travel. Possible additional costs for the return transport shall be borne by the passengers themselves but it must be the value of saved expenses, and those benefits credited to it from any other use of the unused benefits obtained by him, including the service providers reimbursed amounts.
6.3 If the implementation of the journey due to unforeseen force majeure such as civil unrest, war, strikes, natural disasters, etc. difficult or affected, both the RV as well as the travelers terminate the contract. If the contract is terminated, the organizers have already rendered or to end the trip even more deliverables in accordance with § 651e BGB an adequate compensation. The RV has, wherever possible, to return them. The costs incurred, both parties equally. Furthermore, the additional cost to the passenger load.
7. Undrawn performance
If the individual passenger travel services due to early departure or for other compelling reasons not to, so there is no right of travelers to prorated refund of the tour. The RV is, however, when the service providers for reimbursement of expenses saved endeavor. This requirement does not apply if it is totally insignificant benefits or a refund if legal or regulatory provisions to the contrary.
8. Liability
8.1. The RV is liable under the due diligence of a prudent businessman for the careful selection and monitoring of service providers, the accuracy of the performance specifications and the proper provision of the agreed travel services.
8.2.Our liability under the contract for damages, not personal injury is limited to three times the tour is limited to the extent damage neither intentionally nor with gross negligence caused, or insofar as we alone because of a fault on a power institution responsible.
8.3. Claims for damages in tort, not on intent or gross negligence, we are liable for the amount of three times the tour.
8.4. RV is not liable for benefits that you booked on the spot and have taken (eg exhibitions, events, concerts, etc.). In this case, the contractual terms of the organizers of this benefit.
8.5. As far as individual performances in tour and booking confirmation as expressly provided outsourced services are labeled, the RV shall be liable only for violations of broker duties, not for the performance itself mediated This also applies to flights mediated. The liability of the RV for the agents is the reason and limited to their own liability.
9. Obligation
The traveler is required to power disturbances occurring possibly everything reasonable to do to remedy the problem and possible damage from occurring or to minimize. The client is particularly obliged to make any complaint promptly authorized by the RV travel management agency or local view and to demand redress. Claims of the passengers, only not when the traveler incumbent fault notification is omitted or if the notification was unnecessary.
10. Warranty
10.1. If the tour is not provided under the contract, the traveler within a reasonable time limit demand. The RV can also be used in such a way to correct the situation, in which he is an equivalent performance. The RV can help, if they require a disproportionate effort.
10.2. When defects can be reduced the price. This claim, however, if the traveler is culpably omits to indicate the shortcomings. Complaints, the guide, the partner agency or the service provider (eg hotel management, transfer companies) on the spot opposite to remedy the situation. You can take the RV itself directly via email, fax or phone.
10.3.
Loss or damage to luggage during air travel are in the exporting airline on a damage indicator (PIR) in place to complain. For the loss or damage to valuables, we assume no liability.
10.4.If a trip due to a defect significantly affects and makes the RV within a reasonable time does not fix the problem, so you can under the law the contract in their own interest and for reasons of evidence - through appropriate written statement - notice. The same applies if you travel as a result of a shortage of important, we not reasonably apparent reason is. The purpose of a deadline for remedy is needed only if there is remedy is impossible, from the RV is refused or if the immediate termination of the contract by a special interest on the part of travelers is justified. The traveler owes the RV then to taken that part of the tour, provided that such benefits were not entirely worthless.
Moreover, the traveler may, without prejudice to the reduction or termination of damages for non-performance, unless the lack of travel based on a fact which the RV is not responsible.
11. Exclusion and limitation period
Reisevertragliche claims with the exception of claims arising from tort, the traveler is within one month after the contractual termination of the trip to the RV to argue. After this period, the traveler may claim only if he no fault of the deadline have been prevented in accordance with § 651 BGB g. The demands of travelers from the travel contract with the exception of claims arising from tort, shall be barred after one year from the end contractual agreement. This applies in particular to claims arising from the breach of pre-and post-addition to the duties and obligations under the contract. Claims in tort are subject to the statutory limitation period. Floating between the passenger and the RV negotiations on alleged claims or the circumstances of the claim is founded, it is inhibited by the limitation of RV travelers, or the continuation of negotiations. The limitation period shall expire no earlier than 3 months after the end of inhibition A.
12. Passport, visa and health regulations
The traveler is responsible for compliance with applicable passport, visa and health regulations themselves. All the disadvantages, in particular the payment of cancellation costs resulting from the failure to comply with these requirements arise, shall be borne by the passengers unless they are backed by a culpable false information or non-conditionally. Please inform yourself in advance. Some tips and rules can be found on our website.
13. Jurisdiction
On the whole legal and contractual relationship between the passenger and the RV is exclusively Mexican law.
The jurisdiction for actions brought by the passengers is Santiago de Queretaro, Mexico.
In proceedings of the RV against the traveler is the residence of the traveler is decisive. For complaints against the RV travelers, or contractors of the travel contract, the merchants, legal persons of public or private entities or persons to your domicile or habitual residence abroad, or whose domicile or habitual residence at the time the suit is not known, jurisdiction is the seat of the RV agreed.
The foregoing provisions shall not apply if and to the extent arising from contractual and essential rules of international conventions on the contract between the passenger and the RV are applicable, in favor of something else is traveling or if and to the extent applicable to the travel contract, no mandatory provisions in the Member State the EU, which the traveler belongs, for the traveler are more favorable than the rules or above the corresponding German regulations.
14. General terms and privacy
14.1. The recipient of the travel documentation is required to receive his documents immediately to the accuracy of the exhibition (name, travel dates, destination, etc.) to review and faulty exhibition immediately to complain. For pressure and calculation errors can not be stuck.
14.2. The ineffectiveness of individual provisions of the travel contract does not invalidate the entire travel contract.
14.3. The collection and processing of all personal data is carried out in accordance with German statutory privacy requirements. There are only those data collected and forwarded to partners for the execution of your trip is necessary.
15. Travel Insurance
Travel insurance are not included in the tour. We strongly recommend the completion of a trip cancellation insurance and travel medical insurance with repatriation.
For your safety we recommend 'round carefree package' includes trip cancellation insurance and 24 hour emergency service such as the Secure Travel. For Active Travel we recommend the completion of a sports accident insurance.
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